13 May Keep 'Em Coming Service Keep 'Em Coming Service Wednesday, May 13, 2015 (9:00 AM to 12:00 PM) 3.00 Education Credits Atlanta REALTORS Center, Atlanta, Georgia Details You're Registered! DescriptionLocationInstructors As a result of discussion, you will be able to define customer service, recognize the benefits and essential elements of good & great service, understand the consequences of bad service, and identify situations when poor service is being provided and how to correct it. You will be able to list positive and negative aspects of change and determine specific actions to prepare for solutions and fulfill needs. And finally, you will be able to demonstrate clarity in communication, identify specific appropriate behavior with customers, and explain key elements involved in building a customer-responsive relationship. Atlanta REALTORS Center Atlanta REALTORS Center5784 Lake Forrest DriveAtlanta, GA 30328 Map & Directions Kennedy Joe has been involved in real estate education since 1977. During his real estate career, he has served as director of several of Georgia's prominent real estate education providers. Joe is a Past President of the Georgia Real Estate Educators Association, as well as the Region 5 Past President of the National Real Estate Educators Association. He remains active in both his real estate practice and in education and firmly believes "One must be active in the industry to become not only an effective educator, but an effective mentor." Joe holds numerous professional designations and is the founder of the Accredited Seller Representative (ASR) designation.